Refund policy

Return Policy

  • COROS offers a 30-day money-back guarantee return policy.
  • If for any reason you are unsatisfied, you may return your purchase within 30 days of the delivery date for a full refund of the purchase price.
  • Products must be returned in their original physical condition with all accessories and packaging.
  • COROS does not cover shipping costs for products that are returned for a refund.
  • Approved refund takes up to 5 business days to show up on your bank account.
  • Original shipping costs and customs are not refundable.
  • When returning items, please retain a tracking number as proof of shipment. Without a tracking number, we cannot guarantee processing your return or refund in case the item is lost or delayed during transit.
To request a return, please follow these steps:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Enter the six-digit verification code.
  2. Click the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note.
  5. Click Request return. If your return request is approved, then you will receive an email with shipping instructions.
  6. Reply with your tracking number and shipping receipt so we can track your return.
Once your return has been delivered to our Return Department, it can take 5-7 business days to initiate the refund process including return inspection.